SEMESTER FALL 2017
PRINCIPLES OF MANAGEMENT (MGT503)
Due Date: 14 November
Topic: “Behavioral Theories of Management… Maslow’s Theory of Need”
Saleena Ali was the manager at Aroosh, a well-established Health and Fitness club in Lahore.
Aroosh has made its name in the local market as provider of high quality fitness classes in
form of gym and aerobics. The instructors were considered superior to those working in other
facilities as they were catering to more classes in a day and has more experience due to this.
It was offering around 50 classes each of aerobics and gym (trainer sessions) in a week giving
its members a wide range of class times to choose from.
Saleena had recently been promoted as manager after working at Aroosh as the aerobics
instructor. She was a very popular instructor among the members and was considered as one
of the reasons of their aerobics program success. When she was made manager, the club was
not financially in a good position mainly due to the high percentage of earnings going
towards payroll. She upon becoming manager cut the cost, by eliminating unnecessary
management positions. Though there was unavoidable unhappiness, Saleena was pleased that
the management side of the club was now in order and not taxing on their earnings.
Now her concern was the reception staff, aerobics instructors and gym trainers who according
to her were not working as they should be. She noticed that they all were spending most of
the time chatting with each other and also not giving their best towards conducting classes
and sessions. Sessions of aerobics and gym were not timely starting and equipment (music
player, gym equipment) was not ready on time for session. Instructors and receptionists were
also accustomed to informally swapping shifts and classes when the posted schedule
conflicted with other plans. Most of them were University students, studying in morning or
evening shifts at different universities. They were paid minimum of 100 Rs an hour for
receptionist and 300 Rs per session to the instructor which was more or less equal to the
Saleena decided to hold a general meeting with the reception staff and instructors to let them
know her expectations from them. She was their mentor before and had a friendly relation
with them but now her duty as manager was to ensure smooth running of business and make
profit for the club. She was genuinely concerned about the club as she had worked hard to
make it a success for her professional as well as personal reasons. She told the instructors and
receptionist to give their best to make Aroosh a profitable club once again. She explained to
them that they need to work on their lax attitude. She emphasized on no chit chat and the
relaxed of working they are used to off. Saleena asked the receptionists to be on their seats at
all times and instructors were told to be prepared for their sessions 15 minutes before the
scheduled time. Casual and informal shift changing was also prohibited and could only be
done with her consent. She explained that when the club will be successful they all will feel
proud that they are responsible for this success.
A few weeks later Saleena was shocked to see receptionists, instructors leaving their jobs
and joining other places even though they were offering less salary. Over all morale of the
remaining staff was also down. Saleena thought that she felt so good when she saw the club
becoming successful and knowing she has a part in making it successful but why does these
people not feel the same?
Q 1) Describe the motivational problems of the staff at Aroosh using Abraham Maslow’s
Needs Hierarchy. (5)
Q 2) What strategies should Saleena adopt to deal with the problems? (5)
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MGT503 (2nd GDB)
In my point of view many successful Pakistani organizations are follow the principles of scientific management who's described by Fredrick Winslow Taylor. and aslo large number of companies and firm are not follows fully or Partially.
Introduction of Scientific Management:
Fredrick Taylor is a father of scientific management. Scientific management explains the uses of scientific method. When most people to hear this word science the first image that comes into their minds is one of test tube, computers, white lab coats or rocket ship etc.
These outward accessories are part of science. But now this modern era a lot of sciences are deals with physical, material world and involve in study of people their beliefs, behavior, interactions, attitudes institutions and so forth.
Scientific management is also called ''Taylorism'' . Taylor's principles define how to deal or don their job in efficiently manners. Taylor's four principles of scientific management.
Whyorganizations are following the principles of scientific management in Pakistani
Before 21st century there is no awareness about scientific method but now this fast growing modern technological competitive era emphasizing on scientific management and also Pakistani organizations and their people known these principles as a labor's laws. So many Pakistani successful and well known organizations follows scientific management
In Pakistan example of these organizations are Masaud textile (MTM) Faisalabad, Chenab Mills ltd., Ibrahim Group etc.
Why Not organizations are following the principles of scientific management in Pakistani
Because management of Pakistani organization specially local industries is not well educated and well aware management techniques and some Pakistani organization even having knowledge, are not strictly follow these strict principles of scientific mananement . Also after 21st century there increase awareness about scientific method or principles of Taylor but most of firms or companies aimed earn maximize profit not focus on their employees and customer’s needs, wants and satisfaction.